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Multi-Vendor Service

Multi-Vendor Service & Support

Support from experienced specialists, where you need it, when you need it!

With today’s economic challenges and healthcare reform, customers must look for competitive quality options to support their medical equipment service needs. Digirad offers a service solution to support all major Single Photon Emission Computed Tomography (SPECT) molecular imaging systems. We have a dedicated team of service engineers nationwide, positioned to quickly respond to all of your service requests. The success in delivering quality imaging to your patients starts with selecting a highly trained and experienced service partner, like Digirad. Our goal is to provide you with exceptional service, every time. If you are looking for an economical solution with experienced Service Engineers, Digirad is your answer!

Service Agreement Options

Full Service

A Full-Service Agreement provides you with complete comprehensive coverage for your equipment. With unlimited application and technical support, you can operate your imaging system knowing an experienced Service Engineer is just a phone call away. With priority parts and service your downtime is reduced. Full Service includes:

  • Two Preventative Maintenance visits per year
  • 100% travel and labor coverage
  • Priority parts with expedited delivery
  • Unlimited remote repair services
  • Unlimited application and technical phone support
  • Detailed Quality Service Reports to support you in maintaining accreditation and regulatory requirements

Limited Service

A Limited Service Agreement provides another economical solution with essential service coverage.  The agreement covers 100% of parts, travel and labor for the first two service visits as well as two preventative maintenance visits per year. With unlimited application and technical phone support, you can rest assured your service needs will be delivered by our highly experienced Service Engineers. Limited Service includes:

  • Two Preventative Maintenance visits per year
  • 100% travel & labor coverage for the first two on-site service repairs
  • Priority parts with expedited delivery
  • Unlimited remote repair services
  • Unlimited application and technical phone support
  • Detailed Quality Service Reports to support you in maintaining accreditation and regulatory requirements
  • Discounted labor rates for additional on-site service as needed

Preventative Maintenance

We offer a Preventative Maintenance service option for customers requesting a minimal service solution by a trusted service provider.   An experienced Service Engineer will perform preventative maintenance service twice a year to maintain the health of your gamma camera.  This solution provides confidence your system will have optimal performance and meet your accreditation and regulatory requirements. Preventative Maintenance includes:

  • Two Preventative Maintenance visits per year
  • Unlimited clinical and technical phone support
  • Detailed Quality Service Reports to support you in maintaining accreditation and regulatory requirements

 

Supported Cameras

Philips

• CardioMD
• Genesys (single or dual head)
• Vertex

GE

• Millennium MyoSight
• Millennium MG
• Millennium MPS
• Millennium MPR
• Ventri

Siemens

• C-CAM
• E-CAM

Sopha/SMV

• DS-7
• DST
• DSTi
• DST-XL
• DST-XLi
• DSX

IS2 Pulse

Segami MaiCam

 

Why Choose Digirad Multi-vendor Service?

Digirad has a nationwide team of service experts prepared to serve you and your Nuclear Medicine equipment needs. If you require immediate phone support, expedited parts delivery, or a competent Service Engineer to be onsite quickly, Digirad is your solution.

As a proven service supplier to our current customer base, Digirad has developed a reputation as a premier service provider by focusing on our customers’ needs. We align ourselves with our customers; as partners, to assist you in achieving your imaging goals and business objectives.
Why would you accept anything less?


Interested in learning more?

Request an Estimate ➝
Digirad — Revolutionary solid-state nuclear cardiology equipment and services.

Digirad delivers diagnostic expertise. As Needed. When Needed. Where Needed.